Privacy Policy

This privacy policy explains how Play Jango collects, uses, stores, and protects personal data submitted by players registered in the United Kingdom. It applies to all activity carried out through the casino platform operated by Skill On Net Limited. Understanding what data is collected and how it is handled helps players make informed decisions about their accounts and online activity.

What Information Play Jango Collects

When a player creates an account at the casino Play Jango, certain personal details are required. These include full legal name, date of birth, residential address, mobile number, email address, and payment information. Additional data may be collected during KYC verification, which can include copies of a passport, driving licence, or government-issued ID, as well as proof of address documents such as a utility bill or bank statement issued within the last three months.

Beyond account registration, Play Jango also collects data generated through platform use. This covers transaction records, game activity, device information, IP address, browser type, and session duration. This data is used to maintain account security, comply with regulatory requirements, and improve platform performance.

Why This Data Is Collected and How It Is Used

Play Jango operates under a remote casino licence issued by the Gambling Commission (UKGC account number 39326, licence 039326-R-319358-060). As a regulated UK-facing operator, Skill On Net Limited is legally required to collect and retain certain player data to meet anti-money laundering obligations, age verification requirements, and responsible gambling duties.

Specifically, personal data is used to:

• Verify player identity and age (18+ only)
• Process deposits and withdrawals in GBP
• Conduct affordability checks where required
• Monitor account activity for fraud or suspicious behaviour
• Deliver account-specific promotions and communications
• Operate responsible gambling tools such as deposit limits, cooling-off periods, and self-exclusion
• Respond to customer support enquiries sent to support@playjango.com

Data is not used for purposes beyond those reasonably connected to operating a regulated online casino in the UK.

Data Sharing and Third Parties

Play Jango may share personal data with third parties where necessary to operate the platform. This includes payment processors handling Visa, Mastercard, PayPal, Skrill, Neteller, Apple Pay, Trustly, and similar methods. Data may also be shared with game software providers, fraud detection services, and regulatory authorities when required by law.

Player data is never sold to external marketing companies. Sharing with third parties is limited to what is necessary for platform operation, legal compliance, and player account management.

Data Retention

Personal data is retained for as long as an account is active and for a defined period after account closure, in line with UK regulatory and legal requirements. Financial and transaction records are typically retained for a minimum of five years to satisfy anti-money laundering regulations. Players who wish to enquire about data held on their account can contact customer support by email.

Cookies and Tracking

Play Jango uses cookies and similar tracking technologies to operate the website, maintain login sessions, and analyse usage patterns. Functional cookies are necessary for the platform to work correctly. Analytics cookies help identify how players navigate the site. Players may manage cookie preferences through browser settings, though disabling certain cookies may affect platform functionality.

Player Rights Under UK Data Protection Law

Players based in the United Kingdom have rights under applicable data protection legislation, including the right to access personal data held, the right to request corrections to inaccurate information, and the right to request deletion where legally permissible. Name, surname, or date of birth shown as greyed-out fields in the account area cannot be changed without contacting customer support and providing proof of identity.

To exercise any data rights, players should contact the support team directly. Requests are handled in accordance with applicable UK law and within statutory timeframes.

Account Security and Data Protection

Play Jango applies 128-bit SSL encryption to all personal and financial data transmitted through the platform. Account access is protected by a player-chosen password, and all payment sources must be registered in the account holder’s name. Players are advised to use a unique, strong password and to avoid sharing account credentials.

For questions about how personal data is handled, or to review the full details of applicable responsible gambling tools, visit Play Jango responsible gambling for further information on how the platform supports safe play.

Contact and Policy Updates

This privacy policy may be updated from time to time to reflect changes in regulation, platform features, or operational practices. Players are encouraged to review this page periodically. Any material changes will be communicated through the platform or by email to the registered address on file. For privacy-related queries, the support team is reachable at support@playjango.com or via live chat, available daily between 06:00 and 00:00 GMT.