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Hello, Kayleigh Bishop here, the founder and MD of Flo Right Business Support. I recently posted a blog on my website about process mapping and thought I’d share it here with my fellow Reccobiz-ers! I hope this is of some use to you and I hope you enjoy reading.

Process management! My favourite aspect of business and Flo Right’s niche as a business support company. Process mapping isn’t for everyone and they can often be thought of negatively among a workforce. I’m a real stickler for processes and advocate the difference they make to any business’ operations, and here is why along with some top tips!


What are they?

A professional step by step set of instructions produced by an organisation to help guide workers when carrying out routine operations. They are commonly known as standard operating procedures (SOP’s).


By setting out SOP’s you are:

  • Safeguarding your organisation, workforce and business partners.

  • Creating a uniformed approach to your business’ operations.

  • Mitigating risks, such as accidents in the workplace or financial loss.

  • Improving efficiency & quality standards.

  • Supporting the performance of the workforce and business activity.

  • Communicating expectations and standards.

  • Demonstrating compliance with industry regulations.

  • Creating an accessible reference point for the workforce.

  • Providing the foundations to training within the workplace.


When creating SOP’s:

  • Work out who and what is involved, including any equipment, software, PPE etc.

  • Make a record of who is responsible for that process, when it was created and last reviewed.

  • Risk assessments should accompany each SOP.

  • They don’t need to be boring and drain the positivity from the team. Where possible, be creative with your format to help keep the team engaged and onboard.

  • Make them visual, easy to follow and understand.

  • Involve your team! Don’t assume you know everything and your team have nothing of value to contribute.

  • If you work alone, seek support and advice from fellow associates and professionals. You’re not isolated in business!

  • Keep it clear and concise! There is often the temptation to overburden an SOP with too much detail, which can cause confusion, anxiety and despondence.

  • Make them accessible! SOP’s are useless if your team can’t reference them.

  • Ensure you are up to date with the latest information and regulations associated with your organisation.

Managing SOP’s

  • Be prepared to regularly review and make adjustments where necessary. Don’t be afraid to scrap a process if it’s no longer valid to company operations. This should form part of your company wide quality management system.

  • Version control! Always document any changes made, who made them, when and what version now represents that process. You should also keep records of communicating any changes to the workforce.

  • Don’t cut corners because you or your team are too busy. Stick with it, be consistent and conscientious. They are there to benefit the whole company.

  • Refresher training is a must. Don’t be tempted to write a process, wave it under your teams nose and put it away without another thought.


If you need some support with developing, implementing and managing your SOP’s, get in touch with us today. We’re experts in this field and would be delighted to support you so that your business can Flo Right!

Kayleigh Bishop
Author: Kayleigh Bishop

Hello! My name's Kayleigh Bishop and I'm the founder and managing director of Flo Right Business Support. I'm an experienced and proactive professional with an extraordinary passion for implementing processes and structure within business. If you're in need of an organised, methodical and driven individual to support your daily operations, business growth and development, then I'm the one you need to speak to.

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